Personal And Professional Development Portfolio Business Essay. Tutor – Emmanuel Oghosanine. This is my personal and professional development plan for future including my achievements and skills gained in past years. Hardik Kumar pandya Personal and · Maslow’s theory puts that personal development and growth in the professional field is reinforced by the desire to gain the knowledge required for progress. In another theory, Carl Rogers (Smith and Vetter ) builds on self-concept that overlaps Marlow’s idea’s somewhat. Rogers theory states that self-concept is built of aspects of Personal And Professional Development. For this essay I have audited my leadership skills using theoretical models and referred to specific situations and experiences. This encompasses personal, academic and professional reflections and explores opportunities for my career paths and personal development with an Action Plan for the future
Essay Sample: Personal Development and Professional Development
Multiple concepts and theories attempt to explain personal and professional development. With these concepts, individuals can be able to diagnose their own personality traits and skills which can help in formulating their own career and growth development plans. The first category tries to bring forward the philosophies and the ideas of the whole self and the factors that surround these principles that define personal development.
Personal and professional development essay needs are the basis for more psychological needs of gaining knowledge, skills and experience that plays a critical role in the self-actualization process Mcleod Rogers theory states that self-concept is built personal and professional development essay aspects of self-worth with the idea that there are strengths and talents to individuals who acknowledge themselves.
The theory focuses on personal growth by examining oneself personal and professional development essay actualizing what needs to be improved for the future. By having these areas development, a person can grow as it gives a wholesome view at the current level of skills possessed and the desired skills or talents which are required for future development or progression, personal and professional development essay.
With such knowledge of self-actualization, an individual knows personal and professional development essay skills to build upon in the process os learning. Reinforcing similar assertions, Fry and Kolb propose a view that people tend to progress through a recurring pattern of learning in a cycle which would agree with this holistic view of development.
It does so by allowing reflection and improving each cycle to build upon the skills that had already been acquired by the person. When a person is struggling to develop a particular skill, they may go through this cycle numerous times before the required skills are acquired. My current job role is a senior call centre agent in a team of 15 staff for a non-profit housing assistant dealing with inquiries with phone, email and digital media. I have several responsibilities that each require their own skills and competencies.
IT skills, interpersonal skills and Logical skills · Customer services skills. Train new personal and professional development essay of our team and give appropriate training required to other teams.
IT Skills, personal and professional development essay, Interpersonal Skills and verbal skills · Knowledge of the systems and processes required to teach. To support our complaints team at a busy time and be on hand where possible to give guidance and assistance when required, personal and professional development essay. Interpersonal, Personal and professional development essay and logical · Deal with the personal and professional development essay customers, so verbal communication to deal with customers well.
I will monitor closely newly acquired skills as part of my professional performance, and this will help me to track my goals and be able to adapt to new environments and conditions during my growth. My organisation's overall objectives are to provide unparalleled service to its clients by following a lean process of increasing surplus income by investing in housing stock and lowering business running costs through a variety of ways and to increase customer satisfaction.
Our team follows stipulated organisational policies and ethical standards to ensure that customers get their desired products at the appropriate time. In my personal perspective and role in the organisation, I work hard to ensure that I handle all customer queries on time. Another objective of the organisation is to grow new talents and retrain existing employees to ensure that they are apt for delivering quality service.
This reflects my personal goals which are to grow through frequent training that would enable me to become a trainer. Training recruits and subordinates will give me invaluable experience. Teaching people from diverse sociocultural backgrounds and learning skills and cues of keeping my trainees engaged and learning is vital in personal growth and development.
While training and teaching others, I will be able to foster the organisation's objectives while also leveraging experiential growth in my line of career. The process enhances my interpersonal and transferable skills as discussed below. As Gardner argues, one of the concepts of intelligence is emotional intelligence EQa concept that is fundamental in understanding the relationship between people in a particular environment.
Interpersonal skills according to the author are those skills that enable an individual to communicate and collaborate with other team members. These are essential behaviours, traits and qualities that allow one to interact coherently with all and sundry. Bridges identifies that transferable skills constitute of aptitude and knowledge, typically acquired over time through experience, which can be applied in many facets of life. A thin line exists between interpersonal and transferable skills as both skills are characterized by proper communication, timeliness, leadership, empathy, problem-solving, multi-tasking and ability to internalize and actualise constructive feedback.
I deliver the communication process to my colleagues, to my administrators and to the customers. Daily communication processes revolve around these parties. Formal communication is the preferred method of delivering the message in the office as it helps send direct information that can be easily interpreted professionally.
I use computer software and conventional communication equipment to reach out to other departments and customers. Within my office space, I prefer verbal communication to build friendliness, enhance teamwork and assert the importance of the message, personal and professional development essay.
In my organization I demonstrate interpersonal skills in daily practice as I have built a team that is cohesive and collaborative. I augment my problem-solving ability with empathy and proper communication to provide solutions to customers. I handle several queries a day, and it is my responsibility that every client receives the right feedback in time. In the contact centre, time is of great essence. I always manage my time by using sticker notes, reminders, alarms and calendars to ensure that I adhere to the schedule.
I also solve cases depending on priority. For instance, security issues will be handled first as compared to other queries in the queue. Theories explaining teamwork include the joint intentions theory, joint responsibility model and shared-plans theory Tambe and Zhang The joint intentions theory illustrates how two individuals develop a shared focus by alerting one another through pointing, eye-gazing and verbal communication.
Joint responsibility is whereby one partner agrees to offer the other partner services for free. With this concept, it means that each partner is liable to the full amount of obligation. The shared-plans theory emerges from interconnect rationality and functionality. Tuckman recognizes that teams have to grow to reach their full functionality and potential. I work with others in the organisation by communicating tasks and delegating duties accordingly.
The contact centre has a strategic plan that it develops through various teams. I ensure that each team meets its weekly goals. We work together with other departments to help offer specialized support to the customers.
I have to be flexible to be able to deal with the various groups always providing solutions and supporting teams achieve their objectives in time.
Storming is whereby the team brainstorm on ideas on how to plan and lead a project. Norming in my organisation involves normalising the results of various groups and integrating them achieve the desired result.
Performing is allowing teams to use their capacities to undertake tasks that are going to bolster customer request handling. Some of the teams include in-house team, virtual assistants team and strategic planning team.
Theories of problem-solving are dominated by the work of psychologists Simon and Newell where they present problem-solving as an information processing paradigm. The framework postulated by the psychologists involve the creation of sub-goals and using heuristic techniques to achieve these goals.
Ohlsson brings forth the Gestalt theory of problem-solving where the focus is put on the relationship between various factors that causes the problem. Simon and Newell note that problem-solving is a group of cognitive processes dedicated to change the state of a given state to the desired state where the solution to the procedure is not clear. Problem-solving involves using permissible approaches to achieve the desired final state with the help of a defined framework.
Ostensibly, problem-solving is associated with many theories and concepts around cognition and creativity. The ability to come up with solutions during crises is one of the hallmarks of information processing cognition paradigm brought forward by Simon and Newell. The psychologists came up with a popular problem-solving instrument identified as the General Problem Solver GPS and the utilization of means-ends analysis. As a senior customer solutions officer, recently I have faced a significant problem in regard to the call queue time.
Customers are held in the queue for more than five minutes which should not be the case because it creates dissatisfaction and prompts negative feedback against the organisation. Long call queues discourage clients and about 50 percent of them usually drop calls with only 20 percent requesting call back. In our organisation, all managers and teams use the concepts of Simon and Newell in our problem-solving approach.
Particularly, I follow a four-tiered approach which comprises of problem definitiongeneration of alternatives, evaluation of the alternatives, creation of the solutions and implementation of solutions. In defining the problem of call queues, I specified the problem by noting how the system should function in an ideal situation.
By doing so, I noticed that personal and professional development essay inefficient call handling process was creating bottlenecks in service delivery and costing the organisation time and resources in tracking back customers. Problem definition in our organization involves stating the whys, whats, and hows of the problem. I identified solutions for the problem of long call queues by framing the problem is in a way that is relevant to the resources of the organisation.
As such, I was able to generate multiple solutions and analyse each of the solutions one-by-one. Analysis of the solutions focussed on their effectiveness, appropriateness and sub-goals.
Through the analysis process, I was able to come up with a solution that made the call handling process seamless, flawless and efficient. I used the 5 Whys method to solve the problem. I chose this tool because it traces the problem to its roots enabling the creation of solutions that can solve the problem in the long-term. The method can be used to assess and brings solutions to a problem. It is suitable for solving moderate and straightforward problems of which in my case, the problem was moderate as it just affected one department of the organisation, personal and professional development essay.
The system involved assembling the contact centre team and asking the first question why is why there were long call centre queues. The next section develops around the first question with an eye on defining, measuring, analysing, improving and controlling the situation. The fishbone diagram or the cause and effect diagram demonstrate relationships between potential causes of a problem. The method is suitable for analysing both simple and complex problems that run across various departments. Below is a fishbone diagram that could help in finding the right solution for long call queues, personal and professional development essay.
The solutions the team put forward was implemented by following the process described by Zmud and Cox where the entire process involves planning, measuring, evaluation and execution, personal and professional development essay. I developed a solution that took a multi-faceted approach that includes automated call transfers to correct departments, designating inbound and outbound call team, and expanding customer query handling platforms.
Planning mainly involved prioritizing processes and assigning resources to enable implementation of the plan. Measuring process is defining the extent of application of the approved plans while evaluation is testing the process before execution.
I evaluated the effectiveness of the solutions by running a demo, personal and professional development essay. As we run the personal and professional development essay, we determined areas that needed to take off and those that required additions. The evaluation process also involved setting an upgradable system and self-troubleshooting system that enabled the system to detect problems.
The new call centre system also included an analytics and reporting system that enables the contact centre team to estimate the times of possible call surgency. Baldwin et al. Communication according to the author is composed of the message, the speaker, personal and professional development essay, the listener and rationality.
Personal and professional development - what's the difference
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Home — Essay Samples — Life — Personal Growth and Development — Achieving Personal and Professional Development This essay has been submitted by a student. This is not an example of the work written by professional essay writers · Maslow’s theory puts that personal development and growth in the professional field is reinforced by the desire to gain the knowledge required for progress. In another theory, Carl Rogers (Smith and Vetter ) builds on self-concept that overlaps Marlow’s idea’s somewhat. Rogers theory states that self-concept is built of aspects of Personal And Professional Development Portfolio Business Essay. Tutor – Emmanuel Oghosanine. This is my personal and professional development plan for future including my achievements and skills gained in past years. Hardik Kumar pandya Personal and
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